Toledo Damascus Steel

FAQs

How long will my order take?

  • National Territory 24-48 h
  • Canary Islands: 7 days **
  • Balearic Islands: 24-48 h
  • Portugal: 24-48 h
  • Europe: 3-5 days
  • America: 5-12 days **
  • Asia: 5-12 days **
  • Australia: 15 days **

Standard shipping, for special conditions please contact us at hola@artesaniamorales.com
** The duration will be approximate, (it will always depend on the Customs of your country)

How long do I have to make an exchange or return?

Products may only be exchanged if the wrong product or a flawed product was sent, and the form provided by the company must be filled out. The product must be in perfect condition, never used or handled and bear the original packaging. Exchanges that do not meet the requirements above will not be accepted. No refunds are possible. Where appropriate, a voucher shall be issued, which can be redeemed for the same amount for any product available on our website.

Why can’t I add the product I want to my shopping cart?

If you can only add the product to your wish list, it is because the product is no longer available. However, you can send us an email at hola@artesaniamorales.com to ask whether we have any units available in our shops. If the ‘add to my shopping cart’ or ‘add to my wish list’ options are available, then the product is in stock.

I was sent the wrong item. What steps do I need to take?

If you receive the wrong product, do not hesitate to contact us at the following email address: hola@artesaniamorales.com.

What payment methods are possible?

You can make your payment by:

  • Credit/debit card
  • Paypal